FAQ - Gabak USA

Q: Must I register to order a product from Gabak Store?

Yes, a registration is required to order a product from Gabak. You will gain a couple advantages from being registered member on Gabak, such as: ability to create an order, contact our support team, stored preferences, and many others.

Q: How do I buy on Gabak Store?

You must have a registered account to buy on Gabak. When you are logged in, you have to choose desired product and go through our checkout process.

Q: How can I contact Customer Support?

To contact Customer Support please send us a email, click here.

Q: How do I know if I have any notifications?

When you have unread notifications, you will see an indicator next to notifications icon at the top of the page.

Q: What is meant by statuses next to my order?

Each status means the state of an order placed by customer:
Pending – Awaiting for customer payment
Pending Payment – Awaiting for customer payment
Processing – Order is being processed (assembled). Usually it takes up to 5 minutes.
On hold – Order is on hold in the realization.
Complete – Order is processed
Closed – Orders closed by administrator
Canceled – Order canceled
Suspected Fraud – Suspected fraud when ordering
Pending PayPal – Awaiting customer payment from PayPal

Q: Is my Credit Card info seen?

Never; only the payment services we use can see your card information, which is necessary for them to take the payment. All the pages on our site where you need to enter your personal or credit card information are secured.

Q: What are the possible reasons for delay of my order?

There are various possibilities such as Technical errors like internet down time, or server issues and also incorrect or insufficient information provided. Therefore, it is very important that you give us your valid name, address and email address so that we can verify you and process your order quicker.

Q: What payment methods are accepted?

We accept various payment methods, such as Paypal, Credit/Debit cards, Bank Transfers, as well as payment methods only available locally in specific countries, like, DineroMail, MercadoPago.